Driver App Guidelines

QuickRide Driver App Guidelines

Driver Order Handling Standard

Purpose

The QuickRide Driver App is the official tool drivers must use to receive orders, view job details, update job status, communicate properly, and confirm completion.

Drivers must update the app correctly and in real time. The app is not only for the driver. It helps QuickRide track the order, manage customers, confirm payment, and know what is happening with every job.

If the driver does not update the app properly, QuickRide cannot know whether the order was accepted, picked up, on the way, delayed, delivered, or failed.

1. Basic App Responsibility

Every driver must use the QuickRide Driver App properly while working.

The driver must:

  • Keep the phone charged.

  • Keep internet/data active.

  • Keep the app open or accessible while on duty.

  • Check new order notifications quickly.

  • Read the full order details before moving.

  • Update the order status at the correct time.

  • Call or message the customer only when needed.

  • Report problems immediately.

  • Never mark an order completed before it is truly completed.

The app status must match what is really happening.

2. When the Driver Receives an Order

When a new order comes into the QuickRide Driver App, the driver must check the order details carefully before moving.

The driver must review:

  • Customer name.

  • Customer phone number.

  • Pickup location.

  • Drop-off location.

  • Order type.

  • Pickup instructions.

  • Drop-off instructions.

  • Payment method.

  • Delivery fee or trip amount.

  • Special notes.

  • Any time requirement.

The driver must not accept or move blindly.

If something looks wrong, unclear, too far, unsafe, or missing, the driver must contact QuickRide/admin before starting.

3. Accepting the Order

When the driver accepts an order, he is confirming that he is available and responsible for completing that job.

The driver must not accept an order if:

  • He is not ready.

  • His phone battery is too low.

  • He has no data/internet.

  • His vehicle is not safe.

  • He is too far away without approval.

  • He is already doing another job that will delay the order.

  • He does not understand the order details.

Once accepted, the driver must handle the order professionally and keep the app updated.

4. Going to Pickup

After accepting the order, the driver must move toward the pickup location unless instructed otherwise.

The driver must:

  • Use the pickup location shown in the app.

  • Check pickup notes before calling.

  • Call or message the pickup contact only if needed.

  • Avoid unnecessary stops.

  • Avoid personal errands.

  • Report traffic or delays if they will affect the order.

Suggested message if needed:

Good day, this is your QuickRide driver. I am on my way to the pickup location.

5. At Pickup Location

When the driver arrives at the pickup location, he must confirm that he is collecting the correct order.

The driver must check:

  • Pickup name or business name.

  • Customer/order name.

  • Number of items or bags.

  • Package or food condition.

  • Whether drinks are included.

  • Whether the order is sealed or properly packed.

  • Whether payment must be collected at pickup.

  • Whether there are any special instructions.

The driver must not leave pickup with the wrong order.

If the order is not ready, the driver must ask how long it will take and report the delay.

Suggested wording:

Good day, I am the QuickRide driver collecting the order for [Customer Name].

6. Marking the Order as Picked Up

The driver must only mark the order as Picked Up after the order is physically in his possession.

Do not mark picked up:

  • While still driving to pickup.

  • While waiting at the restaurant, store, or seller.

  • Before receiving the item.

  • Before confirming the correct order.

  • If the order is not ready.

  • If there is a payment issue at pickup.

Marking an order as picked up too early creates confusion and makes QuickRide believe the driver already has the item.

Correct rule:

Mark “Picked Up” only when the item, food, package, or order is in the driver’s hand or vehicle.

7. Leaving Pickup / On the Way

After picking up the order, the driver must start moving toward the drop-off location.

The driver must then update the app to show that he is On the Way if the app provides that status.

The driver must:

  • Go directly to the customer unless another stop is approved.

  • Keep the order safe.

  • Keep food upright.

  • Keep packages protected.

  • Avoid unnecessary detours.

  • Avoid personal errands.

  • Contact the customer only if needed.

  • Report delays immediately.

Suggested message to customer:

Good day, this is QuickRide. Your order has been picked up and is on the way.

8. During Delivery

While on the way, the driver must protect the order and drive safely.

The driver must not:

  • Stop for personal business.

  • Give the order to anyone else.

  • Open sealed packages.

  • Open food containers.

  • Eat from the order.

  • Drink from the order.

  • Smoke near food or packages.

  • Allow passengers to handle the order.

  • Leave the order unattended.

  • Mark the order delivered before reaching the customer.

If there is traffic, weather delay, wrong location, or customer not answering, the driver must report it.

9. Arriving at Drop-Off

When arriving at the drop-off location, the driver must confirm the correct customer or receiver.

The driver must:

  • Call or message the customer if needed.

  • Confirm the customer name.

  • Confirm the correct location.

  • Follow drop-off instructions.

  • Collect payment if required.

  • Give the order respectfully.

  • Take proof of delivery if required.

Suggested wording:

Good day. QuickRide delivery for [Customer Name].

The driver must not hand the order to a random person unless the customer confirms that person is allowed to receive it.

10. Marking the Order as Delivered

The driver must only mark the order as Delivered after the customer, receiver, or approved location has received the order.

Do not mark delivered:

  • Before reaching the customer.

  • While still driving.

  • When the customer has not answered.

  • When the order is still in the vehicle.

  • When payment has not been handled.

  • When there is a dispute.

  • When the driver only “thinks” the customer will collect it.

Correct rule:

Mark “Delivered” only after the order has been handed over or left in the approved delivery location.

False delivery updates are serious because they damage customer trust and create disputes.

11. Proof of Delivery

Proof of delivery may be required for some orders.

Proof may include:

  • Delivery photo.

  • Customer name.

  • Receiver name.

  • Customer signature.

  • WhatsApp confirmation.

  • Payment confirmation.

  • Note in the app.

For leave-at-door delivery, the driver should take a clear photo if required and message the customer.

Suggested message:

Your QuickRide order has been delivered to the requested location. Thank you.

The driver must never take photos that expose private customer information unnecessarily.

12. Payment Handling in the App

The driver must check payment instructions before pickup and before delivery.

Payment may be:

  • Cash from customer.

  • Cash from seller.

  • Bank transfer.

  • Penny Pinch.

  • PayPal.

  • Contract/account.

  • Already paid.

  • Delivery fee only.

  • Item cost plus delivery fee.

The driver must not guess payment rules.

If the app says cash must be collected, the driver must collect the correct amount and report payment collected.

If payment is already handled, the driver must not ask the customer for cash.

If the driver is unsure, he must contact QuickRide/admin before completing the order.

13. If the Customer Does Not Answer

If the customer does not answer at drop-off, the driver must not mark the order delivered.

The driver must:

  1. Call the customer.

  2. Send a message.

  3. Wait the required time.

  4. Inform QuickRide/admin.

  5. Follow instructions.

  6. Do not leave the order unless approved.

  7. Do not keep, eat, use, or discard the order.

The driver must document what happened.

14. If the Pickup Is Delayed

If the restaurant, seller, store, or sender delays the order, the driver must report it.

The driver must:

  • Ask how long the delay will be.

  • Update QuickRide/admin.

  • Wait professionally if instructed.

  • Not argue with staff.

  • Not mark the order picked up before receiving it.

Suggested update:

I am at pickup. The order is not ready yet. They said it will take about [time].

15. If the Location Is Wrong

If the pickup or drop-off location is wrong, unclear, or different from the app, the driver must contact QuickRide/admin.

The driver must not drive around endlessly without reporting.

If the customer requests a different drop-off location, the driver must confirm whether an extra charge applies before going.

Suggested wording:

The customer is requesting a different delivery location. Please confirm if I should proceed and if there is an extra charge.

The driver must not create his own extra fee.

16. If the Order Is Cancelled

If an order is cancelled, the driver must follow QuickRide/admin instructions.

The driver must not:

  • Continue the delivery without approval.

  • Keep the item.

  • Mark the order delivered.

  • Collect unauthorized payment.

  • Argue with the customer or seller.

If the driver already picked up the order before cancellation, he must ask QuickRide/admin what to do next.

17. If Something Goes Wrong

If anything goes wrong, the driver must report immediately.

Examples:

  • Wrong order collected.

  • Food spilled.

  • Package damaged.

  • Customer not answering.

  • Payment refused.

  • Restaurant delay.

  • Seller delay.

  • Wrong address.

  • Vehicle issue.

  • Accident.

  • Customer complaint.

  • Order missing items.

  • Customer changed location.

The driver must not hide problems. Hidden problems become bigger problems.

18. Status Update Rules

The driver must follow these app status rules:

New Order / Assigned

The order has been sent to the driver.

Driver action:

  • Read all details.

  • Confirm pickup and drop-off.

  • Accept only if ready.

Accepted

The driver has accepted responsibility for the order.

Driver action:

  • Start heading to pickup.

  • Contact pickup/customer only if needed.

Picked Up

The driver has collected the item, food, package, or order.

Driver action:

  • Mark picked up only after receiving the order.

  • Confirm correct order before leaving.

On the Way

The driver is heading to the customer or drop-off location.

Driver action:

  • Go directly to drop-off.

  • Protect the order.

  • Communicate delays.

Delivered

The order has been handed to the customer, receiver, or approved drop-off location.

Driver action:

  • Mark delivered only after actual delivery.

  • Add proof if required.

  • Confirm payment if required.

Failed / Problem

The order could not be completed.

Driver action:

  • Report the exact issue.

  • Wait for QuickRide/admin instruction.

  • Do not guess what to do.

19. What Drivers Must Never Do in the App

Drivers must never:

  • Ignore new orders without reason.

  • Accept orders they cannot complete.

  • Mark picked up before collecting the order.

  • Mark delivered before delivery.

  • Mark failed without explaining why.

  • Turn off phone during active jobs.

  • Use fake updates.

  • Delay updates until hours later.

  • Complete jobs outside the app.

  • Take customer numbers for private jobs.

  • Change payment arrangements without approval.

  • Hide customer complaints.

  • Hide pickup delays.

  • Hide delivery problems.

The app record must be honest.

20. Driver Communication Standard

The driver must keep communication short, professional, and service-related.

Allowed communication:

  • Confirm pickup.

  • Confirm drop-off.

  • Ask for directions.

  • Inform of delay.

  • Confirm arrival.

  • Confirm delivery.

Not allowed:

  • Flirting with customers.

  • Asking personal questions.

  • Complaining about pay.

  • Complaining about QuickRide.

  • Asking customer to book directly next time.

  • Sending messages after the job for personal reasons.

All communication must protect the QuickRide brand.

21. Phone and App Readiness

Before starting work, the driver must check:

  • Phone charged.

  • Charger available.

  • Mobile data active.

  • App working.

  • Location/GPS enabled.

  • Sound/notifications on.

  • Customer calls can come through.

  • WhatsApp or calling function working if used for communication.

A driver who cannot receive or update orders properly is not ready for duty.

22. End of Order Standard

After completing an order, the driver must ensure:

  • Order is marked delivered.

  • Payment is collected or confirmed.

  • Proof of delivery is added if required.

  • Any issue is reported.

  • The driver is ready for the next order.

The job is not finished just because the driver dropped off the item. The job is finished when the app is updated correctly and any payment or issue is handled.

QuickRide Driver App Standard

Every QuickRide driver must use the app properly by:

  • Accepting only jobs he can complete.

  • Reading order details carefully.

  • Updating status in real time.

  • Marking picked up only after collection.

  • Marking on the way only when heading to delivery.

  • Marking delivered only after actual delivery.

  • Reporting problems immediately.

  • Handling payment correctly.

  • Keeping communication professional.

  • Never using false app updates.

The QuickRide Driver App is the company’s control system. If drivers do not update it properly, the operation becomes confused, customers lose trust, and the company looks unprofessional.