Errand Service Standard

Quick Ride Driver Conduct Guide

Errand Service Standard

Errand service is one of the highest-trust Quick Ride services because the driver may be handling a customer’s money, bill payments, groceries, documents, purchases, or personal tasks. The driver must be honest, careful, organized, and professional at every step.

Errand service is not just “going somewhere for somebody.” It is a responsibility service.

1. Driver Responsibility

The driver is responsible for:

  • Understanding the exact errand before starting.
  • Confirming the pickup location.
  • Confirming the errand location.
  • Confirming what must be purchased, paid, collected, or delivered.
  • Handling customer money honestly.
  • Keeping receipts.
  • Reporting delays or problems.
  • Completing the errand exactly as instructed.
  • Returning change, items, documents, or proof of payment.
  • Never making personal decisions without approval.

The driver must not guess. If anything is unclear, the driver must stop and confirm with Quick Ride/admin or the customer.

2. Professional Conduct

The driver must behave respectfully with:

  • The customer.
  • Store workers.
  • Cashiers.
  • Security guards.
  • Bank staff.
  • Utility company staff.
  • Government office staff.
  • Any person involved in the errand.

The driver must not embarrass Quick Ride by being loud, rude, impatient, or careless.

The driver must not complain to the customer about traffic, waiting time, fuel, pay, or company issues.

3. Accepting an Errand Job

Before starting, the driver must review:

  • Customer name.
  • Customer phone number.
  • Pickup location.
  • Errand location.
  • Drop-off or return location.
  • Type of errand.
  • Item list or task instructions.
  • Budget or cash amount received.
  • Service fee.
  • Payment method.
  • Deadline or preferred time.
  • Special instructions.

If the customer gives vague instructions like “just pick up something,” the driver must get the details before moving.

4. Confirming the Task

The driver must repeat the task back to confirm.

Suggested wording:

Good day. I am confirming that I am going to [location] to [task], and I will return/deliver to [location]. Is that correct?

For purchases:

I am confirming the items are [item list]. If any item is unavailable, should I call before replacing it?

For bill payments:

I am confirming I am paying [bill/company] for [customer/account name] using [amount]. Is that correct?

This protects the driver, the customer, and Quick Ride.

5. Handling Customer Money

Money handling must be strict.

The driver must:

  • Count money received before leaving.
  • Confirm the amount with the customer.
  • Keep customer money separate from personal money.
  • Never borrow from customer money.
  • Never use customer money for personal purchases.
  • Keep all receipts.
  • Return all change.
  • Report if the cost is higher than expected.
  • Never add hidden charges.

Suggested wording when receiving cash:

I am receiving EC$____ from you for this errand. I will return the receipt and any change.

Customer money is not driver money.

6. Receipts and Proof

For every errand involving payment or purchase, the driver must get proof.

Proof may include:

  • Receipt.
  • Payment confirmation.
  • Photo of item purchased.
  • Photo of bill payment receipt.
  • WhatsApp confirmation.
  • Name of person who received the item.
  • Time of completion.

No receipt means weak proof. Weak proof creates disputes.

7. Purchasing Items

When purchasing items, the driver must follow the customer’s instructions exactly.

The driver must confirm:

  • Brand.
  • Size.
  • Quantity.
  • Color.
  • Price limit.
  • Preferred store.
  • Acceptable replacements.
  • Whether to call if unavailable.

The driver must not choose replacements unless the customer approved it.

Bad example:

Customer asked for one brand of baby formula and the driver buys another without approval.

That is unacceptable. Some items are personal, medical, sensitive, or specific for a reason.

8. If an Item Is Unavailable

If an item is unavailable, the driver must contact the customer or Quick Ride/admin before buying something else.

Suggested wording:

The item you requested is not available. They have [option]. Do you want me to buy that instead or skip it?

The driver must not assume.

If the customer does not answer, the driver should not make risky substitutions.

9. Bill Payment Errands

For bill payments, the driver must be extra careful.

The driver must confirm:

  • Company name.
  • Customer/account name.
  • Account number.
  • Amount to pay.
  • Due date, if relevant.
  • Payment location.
  • Cash amount received.
  • Receipt required.

After payment, the driver must send or return proof immediately.

The driver must never pay the wrong account because he failed to check details.

10. Bank or Money Errands

Bank errands are high-risk.

The driver must not handle large cash deposits, withdrawals, or sensitive banking tasks unless Quick Ride/admin clearly approves the job.

If approved, the driver must:

  • Confirm the exact amount.
  • Confirm the bank.
  • Confirm account details.
  • Keep money secure.
  • Go directly to the bank.
  • Avoid unnecessary stops.
  • Get receipt/proof.
  • Report completion immediately.

The driver must never discuss customer banking details with anyone.

11. Grocery or Small Shopping Errands

For groceries, the driver must:

  • Follow the list.
  • Confirm quantities.
  • Check expiry dates where reasonable.
  • Avoid damaged goods.
  • Keep cold items protected where possible.
  • Keep fragile items separate.
  • Keep receipt.
  • Return change.
  • Deliver quickly.

The driver must not buy extra items for himself using customer funds.

12. Cooking Gas, Water, Ice, or Heavy Items

For heavy or utility errands, the driver must confirm:

  • Correct size.
  • Correct brand/type.
  • Exchange bottle or new purchase.
  • Quantity.
  • Pickup/drop-off access.
  • Whether help is needed carrying the item.
  • Extra handling fee if applicable.

The driver must lift carefully and avoid damaging the customer’s property.

If the item is too heavy or unsafe, the driver must report before forcing it.

13. Document Collection or Drop-Off

Documents must be handled privately and carefully.

The driver must:

  • Keep documents dry.
  • Avoid bending them.
  • Deliver to the correct person.
  • Confirm receipt where required.
  • Never read private documents.
  • Never photograph documents unless instructed.
  • Never leave documents unattended.

Documents may look simple, but they can be very important.

14. Waiting Time

Errand service often involves waiting.

If the driver reaches a location and there is a long line, delay, or issue, he must report it.

Suggested update:

I am at [location]. There is a line/delay. Estimated wait time is about [time].

The driver must not disappear silently. Silence makes the customer think the driver is wasting time or stealing money.

15. Extra Stops or Changed Instructions

If the customer adds another stop or changes the task, the driver must confirm whether extra charges apply.

Suggested wording:

I can assist with the extra stop, but I need to confirm the updated service charge with Quick Ride first.

The driver must not invent his own price or agree to extra work that Quick Ride did not approve.

16. Communication With Customer

The driver should communicate clearly at key points:

  • When on the way.
  • When the errand has started.
  • If there is a delay.
  • If an item is unavailable.
  • If more money is needed.
  • When the errand is completed.
  • When returning or delivering items.

Suggested message:

Good day, this is Quick Ride. I have started your errand and will update you if there are any issues.

After completion:

Your errand is completed. I have the receipt and change/items ready for delivery.

17. Payment Handling

The driver must know who is paying for:

  • The errand service fee.
  • The item or bill.
  • Any extra stop.
  • Any waiting time.
  • Any return delivery.

The driver must not mix the service fee with customer purchase money unless clearly instructed.

For example:

  • Customer gives EC$100 for groceries.
  • Grocery total is EC$73.
  • Driver must return EC$27 plus receipt.
  • Driver must not secretly take the difference as “service fee.”

That is theft.

18. Privacy and Confidentiality

Errand drivers may learn personal information about customers.

The driver must not share:

  • What the customer bought.
  • What bill the customer paid.
  • Customer address.
  • Customer phone number.
  • Customer financial details.
  • Medical or personal items purchased.
  • Documents collected.
  • Any private conversation.

Errand service requires discretion.

19. Prohibited Conduct

The following are strictly prohibited:

  • Stealing customer money.
  • Keeping customer change.
  • Buying personal items with customer funds.
  • Faking receipts.
  • Losing receipts.
  • Lying about prices.
  • Lying about waiting time.
  • Making unauthorized substitutions.
  • Opening private documents.
  • Sharing customer information.
  • Taking private jobs from Quick Ride customers.
  • Asking customers to call the driver directly next time.
  • Charging personal side fees.
  • Abandoning an errand.
  • Using customer money temporarily and replacing it later.
  • Completing a different task from what was assigned.

Any of these should result in immediate removal from errand service.

20. If Something Goes Wrong

If the driver loses money, loses an item, pays the wrong bill, buys the wrong product, or makes a mistake, he must report immediately.

The driver must not hide the mistake.

The correct response is:

I made an error. This is what happened. This is the receipt/proof. I am reporting it immediately.

A mistake reported early can sometimes be fixed. A mistake hidden becomes dishonesty.

21. Returning Items, Receipts, and Change

At completion, the driver must return:

  • Purchased items.
  • Receipt.
  • Any change.
  • Payment proof.
  • Documents.
  • Any original item or package involved in the errand.

Suggested wording:

Here are your items, receipt, and EC$____ change.

The customer should never have to ask, “Where is my change?”

22. No Side Deals

The driver must not use errand service to build personal customer relationships.

The driver must not:

  • Save customer numbers.
  • Tell customers to call him directly.
  • Offer cheaper errands outside Quick Ride.
  • Ask businesses for private work.
  • Use Quick Ride errands to build his own customer base.

This is business theft.

Quick Ride Errand Service Standard

A Quick Ride errand driver must deliver:

  • Correct task completion.
  • Honest money handling.
  • Receipts and proof.
  • Clear communication.
  • No guessing.
  • No hidden charges.
  • No customer money misuse.
  • No private side deals.
  • No careless behavior.

Errand service is built on trust. If the driver cannot be trusted with money, receipts, and instructions, he should not be doing errand service.